Clapham Carpet Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Clapham Carpet Cleaners provides carpet, upholstery and related cleaning services to residential and commercial customers. By placing a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the person, firm or company booking the services of Clapham Carpet Cleaners.
Company means Clapham Carpet Cleaners, the provider of the services.
Premises means the property or properties where the services are to be carried out.
Services means any carpet, rug, upholstery, soft furnishing, hard floor or related cleaning services provided by the Company, including any additional services agreed between the Client and the Company.
Booking means a confirmed request by the Client for the Company to provide services on a specified date and time.
Technician means an employee, contractor or representative of the Company carrying out the services.
2. Scope of Services
2.1 The Company provides professional carpet, upholstery and related cleaning services to domestic and commercial Clients within its service area. Availability may vary by location and date, and is always subject to confirmation by the Company at the time of booking.
2.2 The scope of work for each service will be agreed with the Client at the time of booking or during the pre-service discussion. The Company will endeavour to carry out the services as described, but reserves the right to make minor adjustments where necessary to ensure safety, efficiency or compliance with applicable regulations.
2.3 The Company does not guarantee the removal of all stains or odours. Some staining and wear may be permanent and beyond the scope of cleaning. The Technician will advise the Client where they reasonably believe a stain or mark is unlikely to be removed or substantially improved.
3. Booking Process
3.1 Bookings may be made by the Client through the Company’s accepted booking channels. A booking is only confirmed once the Company has acknowledged the booking and, where applicable, received any required deposit.
3.2 At the time of booking, the Client must provide accurate information regarding the Premises and the services required, including but not limited to property type, number and size of rooms or items to be cleaned, access details, parking arrangements and any known issues such as severe staining, pet issues, water damage or delicate materials.
3.3 The Company reserves the right to amend any quotation or estimated time for completion where the information provided by the Client is inaccurate or incomplete, or where unforeseen circumstances arise at the Premises. In such cases, the Technician will inform the Client as soon as reasonably practicable and agree any changes to price or scope before proceeding.
3.4 The Client must ensure that a responsible adult is present at the Premises at the start of the service, unless otherwise agreed in advance. The Client must also ensure that the Technician has uninterrupted access to the areas to be cleaned, including safe access to water and electricity.
4. Pricing and Quotations
4.1 Prices for services are typically provided as fixed quotations based on the information supplied by the Client, or as hourly rates where agreed. All prices will be communicated to the Client prior to confirmation of the booking.
4.2 Quotations are based on average room sizes and standard levels of soiling unless otherwise noted. Heavily soiled areas, severe staining, infestation, or the presence of significant obstructions may incur additional charges, which will be discussed with the Client before extra costs are incurred.
4.3 All prices are given in pounds sterling. Any applicable taxes will be included in the final price quoted to the Client, unless otherwise stated.
4.4 The Company reserves the right to change its prices at any time. Price changes will not affect confirmed bookings that have already been accepted by the Company, unless the Client requests changes to the scope of work or where the initial quotation was based on incorrect or incomplete information.
5. Payments
5.1 Unless otherwise agreed in writing, payment is due on completion of the services on the day they are carried out. The Company accepts commonly used payment methods within the United Kingdom, which will be confirmed at the time of booking or prior to the appointment.
5.2 For larger or commercial jobs, or at the Company’s discretion, a deposit or prepayment may be required in order to secure the booking. Deposits are generally non-refundable where the Client cancels at short notice, as outlined in the cancellation section below.
5.3 Where the Client is a business, the Company may agree invoicing terms. In such cases, invoices are payable within the payment period stated on the invoice. The Company reserves the right to charge interest on late payments at the maximum rate permitted by applicable law, and to recover reasonable costs incurred in collecting overdue amounts.
5.4 The Client must not withhold payment on the basis of minor defects that can be remedied, or due to issues not directly related to the services provided. Any disputes must be raised promptly and handled in accordance with these Terms and Conditions.
6. Cancellations, Rescheduling and Access
6.1 The Client may cancel or reschedule a booking by giving the Company notice via an accepted communication channel. The amount of notice required and any charges applied are set out below.
6.2 If the Client cancels or reschedules with more than 48 hours notice before the scheduled start time, no cancellation fee will normally be charged, and any deposit may be transferred to a new booking or refunded at the Company’s discretion.
6.3 If the Client cancels or reschedules less than 48 hours but more than 24 hours before the scheduled start time, the Company may charge a cancellation fee equivalent to a reasonable proportion of the quoted service price to cover administrative and lost booking costs.
6.4 If the Client cancels or reschedules with less than 24 hours notice, or fails to provide access to the Premises at the agreed time, the Company may charge up to the full quoted price. This includes situations where the Technician is unable to gain access, where no responsible adult is present, or where the Premises are not reasonably ready for work to commence.
6.5 The Company reserves the right to cancel or reschedule a booking where necessary due to circumstances beyond its reasonable control, including but not limited to severe weather, illness, transport disruption, equipment failure or safety concerns. In such cases, the Company will notify the Client as soon as reasonably practicable and offer an alternative appointment. The Company will not be liable for any consequential loss arising from such cancellations.
7. Client Responsibilities
7.1 The Client must ensure that the Premises are safe and accessible for the Technician. This includes ensuring that floors, stairways and access routes are free from hazards, and that any pets are secured away from the work areas.
7.2 The Client is responsible for moving fragile, delicate or valuable items from the areas to be cleaned, or for clearly notifying the Technician of any items that should not be moved or cleaned. The Company will not be responsible for damage to items that should reasonably have been removed or protected by the Client prior to the service, unless due to the clear negligence of the Technician.
7.3 The Client must inform the Company in advance of any known issues with the Premises or furnishings that may affect the services, including but not limited to previous damage, loose fittings, unstable furniture, colour instability, or prior cleaning or treatment with unusual products.
7.4 The Client must not request the Technician to undertake any illegal acts or tasks outside the agreed scope of the services. The Technician may decline to perform any work that they reasonably consider unsafe, illegal or outside their competence.
8. Quality of Service and Complaints
8.1 The Company aims to deliver services with reasonable care and skill, consistent with professional standards and the information provided to the Client.
8.2 If the Client is dissatisfied with any aspect of the service, they should raise the issue with the Technician on site where possible, or contact the Company as soon as reasonably practicable and no later than 48 hours after completion of the service. The Company may request photographs or further information to assess the issue.
8.3 Where a complaint is justified, the Company may, at its discretion, offer to re-clean the affected area, provide a partial refund, or take other appropriate remedial action. Any such remedy will be limited to the value of the relevant service and subject to the liability limitations set out in these Terms and Conditions.
9. Liability and Limitations
9.1 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
9.2 Subject to the above, the Company’s total liability to the Client in respect of any loss or damage arising out of or in connection with the services, whether in contract, tort, negligence or otherwise, shall not exceed the total price paid or payable by the Client for the specific service in question.
9.3 The Company will not be liable for any indirect, special or consequential loss, or for loss of profit, revenue, opportunity, goodwill or anticipated savings.
9.4 The Company is not liable for existing damage, wear, fading, discolouration, shrinkage or defects that become more apparent after cleaning, nor for damage caused by structural issues, defective materials, inadequate installation or manufacturing faults. Some fabrics and materials may react unpredictably to cleaning, even where tests have been carried out; the Company will not be responsible for such reactions unless clearly due to negligence.
9.5 The Client is responsible for ensuring that carpets, rugs and upholstery are suitable for the type of cleaning requested. Where the Client specifically instructs the use of certain methods or products, or withholds information about prior treatments, the Company will not be liable for resulting damage, provided it has acted with reasonable care.
10. Waste Handling and Environmental Regulations
10.1 The Company will handle and dispose of waste generated by its services in accordance with applicable UK waste and environmental regulations. This includes the responsible disposal of used solutions, soiling extracted from carpets and upholstery, and any other materials arising directly from the cleaning process.
10.2 The Company will not remove or dispose of general household or commercial waste, large items, hazardous substances, clinical waste or any materials not directly related to the services, unless separately agreed and legally permitted.
10.3 The Client must inform the Company in advance if there is any risk of contamination, hazardous substances or other special waste requirements at the Premises. If such conditions are discovered during the service, the Technician may pause or terminate the work until a safe and lawful method of handling can be agreed. Additional charges may apply where special disposal arrangements are required.
10.4 The Company will endeavour to use products and methods that minimise environmental impact while maintaining effective cleaning performance, but specific environmental outcomes are not guaranteed unless explicitly agreed in writing.
11. Health and Safety
11.1 The Company takes health and safety seriously and will seek to comply with relevant UK legislation and industry guidance when carrying out its services.
11.2 The Technician may refuse to carry out work where they reasonably believe that the Premises present a health or safety risk, including but not limited to severe infestation, hazardous materials, structural instability or unsafe access. In such situations, the Company may treat the appointment as a late cancellation and apply a corresponding charge.
11.3 After cleaning, carpets, rugs and upholstery may remain damp for a period of time, and floors may be slippery. The Client is responsible for ensuring that areas are used safely following the Technician’s advice, including keeping children and pets away from wet surfaces where appropriate and following ventilation guidance.
12. Insurance
12.1 The Company maintains appropriate insurance cover for its business activities. Details of current insurance cover can be made available to the Client on reasonable request.
12.2 The existence of insurance does not extend or increase the Company’s liability beyond that set out in these Terms and Conditions or beyond what is required by applicable law.
13. Data Protection and Privacy
13.1 The Company will collect and process personal data about the Client only as necessary to provide the services, manage bookings, process payments and handle enquiries or complaints.
13.2 The Company will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary for the provision of services, for legal or regulatory purposes, or with the Client’s consent.
14. Amendments to Terms and Conditions
14.1 The Company may update or amend these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise communicated to Clients and will apply to new bookings placed after that date.
14.2 The version of the Terms and Conditions in force at the time of booking will apply to that booking unless changes are required by law or regulatory authority.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services, including non-contractual disputes or claims.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be treated as severed to the extent necessary, and the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any right or remedy prevent any further exercise of that or any other right or remedy.
16.3 These Terms and Conditions, together with any written quotation or confirmation of booking, constitute the entire agreement between the Client and the Company in relation to the services and supersede any previous understandings or agreements, whether written or oral.